In the end, there's not really a 'wrong' way to go about it. It's all to your level of patience. It's easy for me to say "just delete when bad msgs found"; but then again, I'm not the one dealing with it. I don't do much active moderation. I'm mostly a voice here. I have a high tolerance for bad behavior; let people rise or fall on their own merits and what not, and let the community decide. It's generally how I deal with bullying behaviors when I see them. I delete, delete, delete, and eventually they get bored and stop. But if I get tired of the delete, delete, delete routine, I give a warning. I allow them to test me a little further, delete delete delete, then I apologize for my hand being forced and then I ban them. Then I wait for the notes of appeal. If they genuinely want to be a member of the community, they will contact me. So, in the end, it sounds like our approaches are ultimately similar. I find most people can resolve issues on their own within the community itself. For example, if someone is being weird, like Jonnhy with the "I know who you really are" posts , wait for complaints. Deal with the complainer first and try to see if they can resolve it with the other person themselves. It's no different than dealing with children. Adults are no different than children. When you moderate a group, you're running a kindergarten. They are kids running around with scissors, getting paste on the floor, and getting into spats over toys. And then, you sometimes get the weird kid. Sometimes you get several. I was usually the weird kid