ET-397 (430-0568) Troubleshooting Faxback Doc. # 7425
We do not expect you to have any problems with the telephone, but if you
do, the following suggestions might help. If you still have problems,
check other phones on the same line to see if they work properly. If they
do and the problem does not seem to be with your phone service, take the
phone to your local Radio Shack store for assistance.
Problem Solution
The handset does not work. Be sure Power is ON.
Move the handset closer to the base.
Be sure the phone line cord and AC
adapter are correctly and securely
connected.
Be sure the battery is charged.
Fully extend the base's antenna
vertically.
The phone has a special circuit that
protects it from static discharge. The
circuit turns off the handset if it
receives a static discharge. Turn the
handset off for a few seconds to reset
this circuit.
Volume drops or you hear unusual Someone has picked up another phone on
sounds. the same line. Hang up the other
phone.
Call is noisy. Do not mount the base near appliances or
large metal objects.
Hang up and redial the number.
Keep the handset away from interference
sources such as computers, remote
control toys, wireless microphones,
wireless alarm systems, wireless
intercoms and room monitors, fluorescent
lights, and electrical appliances. If
the interference is severe, turn off the
interfering device.
Exchange the phone for one with a
different operating frequency (within
30 days of the date of purchase)
The handset's range decreases. Fully extend the base's antenna in
a vertical position.
Return the handset to the cradle, and
recharge the battery.
Be sure the antenna is not touching a
metal surface.
Receiver sound flutters or fades. Be sure the battery is charged.
Fully extend the base's antenna
vertically.
Move the handset closer to the base.
Can make calls, but telephone Telephone company may be using
does not ring. unusual ringing methods. Your
telephone is designed for standard
straight line bridged ringing.
Do not use the telephone on party lines.
Can receive calls, but cannot Set the TONE/PULSE selector correctly
make calls. for your type of service (see "Setting
the Dialing Code").
You cannot answer/make a call The phone might be receiving
and the handset sounds an interference from another RF signal; or,
error tone when you lift it if the handset is away from the base
from the base or press TALK. during a long period of AC power
failure, the base might lose its access
protection code. Return the handset to
the base for a few seconds.
(br/all-8/22/94)