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60 MB Tape Drive (250-4079A) Error Messages Faxback Doc. # 5846

ERROR MESSAGES

This chapter contains four types of Error Messages you may encounter while
operating a tape backup system in UNIX and XENIX: Backup System Error
Messages, File Error Messages, Operational Errors, and UNIX/XENIX dev/rjt0
Error/Status Messages. Errors are written to ERROR.LOG in the /usr/bin
directory. A Troubleshoooting Reference Guide also appears on page 5-10.

BACKUP SYSTEM ERROR MESSAGES

ERROR 1: TOO MANY BAD SECTORS.

More than 5% of the sectors on the tape are unreadable. Indicates either a
dirty tape drive read/write head, a worn tape, or a tape drive or diskette
controller hardware problem. 1) Clean the tape drive read/write head as
explained in the "Hardware Installation Guide" and try the operation again.
2) Try the operation with different tape cartridges. 3) Run jtape crt
program described in Chapter 3 to determine if interference from computer
monitor is the cause. 4) Make sure the tape drive is properly grounded as
explained in the "Hardware Installation Guide". 5) Terminate the tape drive
as explained in the "External Hardware Installation Guide". 6) If the error
recurs, call Colorado Memory Systems Customer Support.

ERROR 2: TAPE IS NOT FORMATTED.

ERROR 4: INSUFFICIENT MEMORY.

Your computer does not have enough free memory to start or complete the
specific operation. If in multi-user mode, kill some processes that are
using memory and try the operation again. If this error still occurs,
perform the operation in single-user (maintenance) mode.

ERROR 5: TAPE IS FULL.

ERROR 6: TAPE DIRECTORY IS FULL.

See Error 12 for remedies.

ERROR 10, ERROR 11: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 12: ERROR CORRECTION FAILED.

The Reed-Solomon error correction facility was unable to reconstruct the
files. 1) Clean the tape drive read/write head as explained in the "Hardware
Installation Guide" and try the operation again. 2) Run jtape crt program
described in Chapter 3 to determine if interference from computer monitor
is the cause. 3) Make sure the tape drive is properly grounded as explained
in the "Hardware Installation Guide". 4) Terminate the tape drive as
explained in the "External Hardware Installation Guide". 5) If the error
recurs, call Colorado Memory Systems Customer Support.

ERROR 13: UNEXPECTED END OF VOLUME.

The end of the tape volume was found before the process was complete. See
Error 12 for remedies.

ERROR 14: PROGRAM ERROR.

The tape contains corrupted data. The original data may have been corrupted
when backed up. See Error 12 for remedies.

ERROR 15: DIRECT FILE SEEK FILED -- REPOSITIONING TAPE.

This is a self-correcting problem.

ERROR 16, ERROR 17, ERROR 21: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 22: ERROR WHILE WRITING BAD SECTOR MAP -- TAPE MAY BE CORRUPTED.

An error occurred while mapping bad sectors. The current backup is unusable.
However, previous backups are still valid. The tape must be reformatted
before using it to store more data.

ERROR 40: FILE NOT READABLE.

See Error 12 for an explanation.

ERROR 42: NOT A VALID PATH.

The software detected invalid characters in the command line path. Correct
and re-enter.

ERROR 44: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 45: VOLUME NOT FOUND.

The specified volume does not exist on the tape.

ERROR 46: EMPTY DIRECTORY OR NO FILES MATCHING PATH.

ERROR 47, ERROR 48, ERROR 49, ERROR 50: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 52: INSUFFICIENT MEMORY.

See Error 4 for an explanation.

ERROR 53: ERROR CORRECTION FAILED, nn FILE(S) UNREADABLE.

See Error 12 for an explanation.

ERROR 54: ERROR WHILE UPDATING TAPE DIRECTORY.

An error occurred while the software was trying to update the tape directory
after a backup. The backup is invalid. Perform the backup again.

ERROR 55: TAPE IS UNREADABLE.

See Error 12 for remedies. Re-formatting may make the tape usable, but the
data it contains cannot be recovered.

ERROR 56: NO DATA ON TAPE. TAPE IS ERASED.

ERROR 57: DRIVE IS NOT COMPATIBLE WITH THIS SOFTWARE.

This version of the tape software is unable to support the tape drive. May
also indicate a communication problem. See Error 12 for remedies.

ERROR 58: TAPE FORMAT INCOMPATIBLE WITH DRIVE/SOFTWARE.

The tape has a format which the software or tape drive is unable to support.
Format the tape.

ERROR 59: TAPE IS NOT FORMATTED.

ERROR 60: TAPE FORMAT INCOMPATIBLE WITH DRIVE/SOFTWARE.

The tape has a format which the software or tape drive is unable to support.
Format the tape.

ERROR 61: VOLUME IS A CONTINUATION FROM A PREVIOUS TAPE.

Only the first tape of a linked volume can have its volume directory accessed.

ERROR 62: TAPE CHAINING TERMINATED BY USER.

Confirms that a linked tape volume was not created. The current backup is
invalid.

ERROR 65: INVALID PASSWORD.

The password entered does not match the password on the current tape volume.

ERROR 66: REDIRECTION NOT ALLOWED ON THIS VOLUME.

Occurs if you attempt to restore files to a different directory from a back-up
volume which does not allow redirection. You must restore the desired files
to a directory in the file system of the same name as the one on the tape.

ERROR 67: AUTOMATIC COMPARE UNSUCCESSFUL.

A fatal error occurred during an automatic compare. Run another compare on
the backup to ensure that it is valid. Run the backup again if necessary.

ERROR 68: INSERT FIRST TAPE OF LINK.

If access to any files in a linked backup is denied, insert the first tape
of the linked series in the tape drive so that its directory can be updated.
The backup is completed as usual when the first tape is inserted in the drive.

ERROR 70, ERROR 77, ERROR 78, ERROR 79: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 81: UNUSABLE SECTOR DETECTED.

During a backup, a tape sector not mapped as bad by the format process caused
a write error. The bad sector is mapped as bad for all subsequent backups.
The current backup is unusable. Perform the backup again using the same tape
to correct the problem.

ERROR 82: UNEXPECTED END OF TAPE.

The tape drive detected the end of the tape before the process was completed.
See Error 12 for remedies.

ERROR 83: DRIVE COMMUNICATION FAILURE.

There was an error in the host-to-drive communication process. Check all data
cables and try the operation again.

ERROR 84: TAPE IS WRITE PROTECTED.

Slide the write protect tab to the "RECORD" position before using the tape.

ERROR 85: NO TAPE CARTRIDGE IN DRIVE.

If a cartridge is inserted, remove and reload it.

ERROR 86: SEEK ERROR.

The software cannot determine where the tape is positioned. See Error 12 for
remedies. Reformatting the tape may make it usable, but the data it contains
cannot be recovered.

ERROR 87: NO TAPE DRIVE DETECTED.

The software is unable to communicate with the tape drive. 1) Make sure
that all cables are installed correctly and all connections are secure. 2)
Reinstall the backup system software as explained in Chapter 1. 3) Make sure
the tape drive is properly grounded as explained in the "Hardware
Installation Guide". 4) Reconfigure the backup system software as explained
in Chapter 1.

ERROR 88, ERROR 89: PROGRAM ERROR.

ERROR 90: TAPE CONTROLLER/SOFTWARE INCOMPATIBILITY.

The software is unable to support this controller.

ERROR 92: TAPE FORMAT FAILURE.

Format operation failed. Remove the tape from the tape drive and reload it.
If this error occurs again, use a different tape.

ERROR 93: DRIVE COMMUNICATION FAILURE.

See Error 83 for an explanation.

ERROR 94: TAPE CONTROLLER/SOFTWARE INCOMPATIBILITY.

The Software is unable to support this controller.

ERROR 95, ERROR 96: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 97: TAPE IS NOT FORMATTED.

ERROR 98: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 99: TAPE DRIVE ERROR (nn).

Turn the computer's power off, then on again to reset the error. Follow the
suggested remedy for each sub-code. Sub-codes:

A = Broken tape or tape sensor - remove tape from drive. Discard tape if
broken. If tape is spooled off, you can try to respool or call Colorado
Memory Systems Customer Support for more information.

0b = Gain set error - reformat the tape before backing up any more files.
Data currently on the tape is usable.

1A = Power-on reset occurred.

1B = Software reset occurred - turn the tape drive off and on to reset it.
If it does not reset, the tape drive may be damaged. Call your dealer
or Colorado Memory Systems Customer Support.

04 = Motor jammed -- make sure there are not obstructions blocking the
motor's motion, insert a different tape, and try the operation again.
If this error recurs, the tape drive may be damaged. Call your dealer
or Colorado Memory Systems Colorado Memory Systems Customer Support.

ERROR 100: TAPE CONTROLLER/SOFTWARE INCOMPATIBILITY.

The software is unable to support this controller.

ERROR 102: TOO MUCH ELECTRICAL INTERFERENCE. PRESS ANY KEY TO CONTINUE.

An electrical device is interfering with the tape drive.

ERROR 103: DRIVE COMMUNICATION FAILURE.

See Error 83 for an explanation.

ERROR 105: NEW CARTRIDGE INSERTED.

Inserting a new tape cartridge invalidated the current operation. Restart
the operation.

ERROR 127, ERROR 128, ERROR 129, ERROR 130, ERROR 131, ERROR 131, ERROR 133: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 134: OPERATION CANCELED.

Results from a user-canceled tape operation. No action is necessary.

ERROR 135, ERROR 136, ERROR 137, ERROR 138, ERROR 139, ERROR 140: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 144: CANNOT ACCESS FOREIGN OPERATING SYSTEM VOLUME.

You cannot access a tape volume made from a backup of a different operating
system.

ERROR 145: INVALID TAG FILE FORMAT.

The tag file contains invalid commands or is in another way invalid. Make a
Selective Backup with the Menu software to format the TEMPLIST.TAG file. If
you are writing your own tag files, compare them to TEMPLIST.TAG for proper
format.

ERROR 146: INVALID TAG FILE OPTIONS.

The tag file contains invalid options. See chapter 3 for a list of valid
options.

ERROR 148: TAG FILE NOT FOUND.

The specified tag file is not in the directory with the backup system
software. Make a Selective Backup with the Menu software to create the
TEMPLIST.TAG file.

ERROR 149, ERROR 150, ERROR 151: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 153: DISK NOT READY.

The specified disk was not available when the tape drive tried to access it.

ERROR 156, ERROR 157, ERROR 158, ERROR 159, ERROR 161, ERROR 162, ERROR 163, ERROR 164, ERROR 165, ERROR 166, ERROR 167, ERROR 170: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 171: ERROR WRITING SETUPS FILE.

Your hard disk may be full. Delete unwanted files and install the backup
system software again. You may not have rights to the setup file in which
case you cannot modify it.

ERROR 172, ERROR 173: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 174: TOO MANY OPEN FILES.

See Error 12 for remedies.

ERROR 175: DISK FULL.

ERROR 176: UNABLE TO CREATE DESTINATION DIRECTORY.

Indicates an operating system error condition. Generally the result of a
full destination disk.

ERROR 177: UNABLE TO SWITCH TO DESTINATION DIRECTORY.

The backup software was unable to change to the selected destination
directory during a restore or compare operation.

ERROR 178, ERROR 179: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 180: UNABLE TO CREATE TEMPORARY FILE.

During the installation, a necessary temporary file could not be created.
Make sure your boot disk is not filled to capacity and reinstall the backup
system software.

ERROR 181, ERROR 182: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 183: INVALID DIRECTORY NAME.

The directory name entered contains invalid characters.

ERROR 184, ERROR 185: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 187: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 189: NOT ENOUGH MEMORY TO COUNT FILES/BYTES.

Not enough system memory to read full directory structure. See Error 4.

ERROR 190: NO VALID I/O ADDRESS AVAILABLE FOR TAPE COUNTER.

None of the I/O addresses valid for use with the tape controller are
available. You must either remove a device that uses one from your computer
or re-install another device to use a different I/O address to make one
available to the tape controller. See your tape controller "Hardware
Installation Guide" for I/O channel usage information.

ERROR 191: NO TAPE CONTROLLER DETECTED.

There is no tape controller installed in your computer or the tape controller
is not properly seated in the expansion slot. Be sure you secure the tape
controller with a screw.

ERROR 193: INVALID DMA OR IRQ WITH TAPE CONTROLLER IN 8-BIT SLOT.

An 8086/8088-based computer cannot use DMA channels above 3 or IRQ values
above 7. Make sure your tape controller is configured using appropriate
values. See your tape controller "Hardware Installation Guide" for more
information.

ERROR 194: UNABLE TO DETECT TAPE CONTROLLER AT GIVEN I/O ADDRESS.

The tape controller is either not installed, not properly seated in the
expansion slot, or another device in your computer is already installed
at the selected I/O address. Be sure you secure the tape controller with
a screw. Check your peripheral device manuals for I/O address usage to
determine if there is a conflict.

ERROR 195: DMA SHARING NOT ALLOWED.

You cannot select the same DMA channel for both the tape controller and
data compression parameters. See your tape controller "Hardware Installation
Guide" for more information.

ERROR 200, ERROR 202, ERROR 203, ERROR 205, ERROR 206, ERROR 208, ERROR 209, ERROR 210: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 221: PROGRAM ERROR.

See Error 12 for remedies.

ERROR 223, ERROR 240, ERROR 241, ERROR 242, ERROR 243, ERROR 250, ERROR 251, ERROR 252, ERROR 253: PROGRAM ERROR.

See Error 12 for remedies.

ERROR (nnn): INTERNAL INSTALL ERROR (nnn).

Various numbers can appear when one of these errors occurs. Indicates an
abnormal condition in the operation of the backup system. Try the operation
again. If still unsuccessful, note the error number and call Colorado Memory
Systems Customer Support.

ERROR (nnn): PROGRAM ERROR.

FILE ERROR MESSAGES

These messages appear in the list of filenames displayed on the screen
during backup, restore, compare, or search operations. They appear in
alphabetical order.

/path/file ... Access denied.

A Write-access-denied file exists on the disk.

/path/file ... Disk full.

A restore operation filled the disk to its capacity. The restore operation
is aborted at that point. You must delete files from the disk and begin the
restore again to recover all of the files in the tape volume.

/path/file ... Operating system error.

Indicates an operating system error. Consult your System Administrator.

/path/file ... File creation error (nnn).

The operating system did not allow the file to be created. Consult your UNIX
or XENIX reference manual.

/path/file ... File exists (not restored).

A file that exists on the disk cannot be restored unless the Overwrite option
in the backup system is enabled. Delete the file or enable the Overwrite
option on the Setups screen under the Utilities Menu.

/path/file ... File linked (cannot access).

Compare and verify operation message. The specified file name is linked to
another file. The data cannot be accessed.

/path/file ... File not found.

The specified file was not found on the disk or tape.

/path/file ... Is different.

Compare operation message. The specified file on the disk does not match the
file of the same name on the tape.

/path/file ... Link failed.

Restore operation message. Specified directory or file could not be linked
under your operation system.

/path/file ... Path not found.

Invalid directory path on the tape or the disk.

/path/file ... Too many open files.

See your system administrator.

/path/file ... Unreadable file.

The Reed-Solomon error correction facility was unable to reconstruct the
files. Clean the tape drive read/write head as explained in the "Hardware
Installation Guide" and try the operation again. If the file is still
unreadable, its data is probably not recoverable.

OPERATIONAL ERRORS

The following warning messages appear under the Information Window at the
end of a tape operation.

CAUTION - EXCESSIVE READ ERRORS
CLEAN READ/WRITE HEAD - OR - REPLACE TAPE CARTRIDGE.

Appears if an excessive number of read errors occurred during a tape
operation. 1) Clean the tape drive read/write head as explained in the
"Hardware Installation Guide" and try the operation again. 2) Terminate the
tape drive as explained in the "Hardware Installation Guide".

INSUFFICIENT MEMORY TO DISPLAY DIRECTORY CONTENTS.

INSUFFICIENT MEMORY TO SORT DIRECTORY CONTENTS.

LINKED FILES DO NOT AFFECT BYTE COUNT

Tagging a linked file does not increase the byte count when you have already
selected the file to which the current file is linked.

TAPE CONFIGURATION FILE CANNOT BE FOUND. PLEASE REINSTALL YOUR SOFTWARE.

UNABLE TO TAG/UNTAG ITEM - TAG LIST IS FULL.

The maximum number of allowable tags has been reached. Use F6:TAG+ to tag
the desired files.

WARNING - EXCESSIVE FORMAT ERRORS
DISCARD TAPE CARTRIDGE - OR- CLEAN HEAD AND REFORMAT TAPE.

Appears if the number of bad sectors encountered during a Format operation
is excessive. Clean the tape drive read/write head as explained in the
"Hardware Installation Guide" and try the operation again.

UNIX/XENIX dev/rjt0 ERROR/STATUS MESSAGES

Error messages that occur during tape operations using the jtape public
device (/dev/rjt0) appear on your screen in the following format: error nn
(nn representing a number). Note the number of the message and find
corresponding numbered error message in the Backup System Error Messages
section on pages 5-1 through 5-7. The message and advice for the numbered
message also applies to the jtape error message.

TROUBLESHOOTING REFERENCE

AFTER INSTALLATION, THE TAPE DRIVE DOES NOT OPERATE PROPERLY OR IS NOT
RECOGNIZED BY THE SOFTWARE:

Check all cables for proper location and good connection, referring to
the appropriate hardware guide.

Reinstall the backup system software making sure to answer all questions
correctly.

Terminate the tape drive as explained in the "Hardware Installation
Guide" if you are using a tape adapter board or if the diskette drive is
not terminated.

EXCESSIVE RETRIES DURING TAPE OPERATIONS:

Clean the tape drive read/write head with a cleaning cartridge or 90%
isopropyl alcohol and a sponge-tip swab as explained in the "Hardware
Installation Guide".

Format the problem tape, or use a new tape and try the operation again.

(smm 08/05/93)