ETHERNET PLUS-16 Adapter  (260-5508) Troubleshooting   Faxback Doc. # 5166

NETWORK OPERATING SOFTWARE PROBLEMS:
If the problem is not found in the hardware, check the software.
1. Make sure that you copied any required software drivers from the driver
   diskette as instructed in the documentation included with your networking
   software.
2. If you are using Novell NetWare, type the following at the MS-DOS prompt:
   ipx i  This enables you to verify that:
*  The driver you are using is appropriate for the type of adapter you have.
*  The driver is the latest version. (You can verify the version number with
   your dealer.)
3. If running ipx i does not uncover a problem call for technical assistance.
4. If you are using a driver other than the Novell driver, verify that the
   software driver settings match the actual Ethernet adapter setting as
   specified in the INSTALL.DOC file provided with the driver.

ROM Device:
Prior to troubleshooting an installed ROM device, verify that the adapter,
cabling, and file server are working. If you are still experiencing
difficulties, check the ROM device.
1. If a ROM device is installed on the adapter, verify that the ROM device is
   correct for the computer system and network software you are using. Make
   sure that every pin on the ROM device is seated firmly in the socket.
2. Verify that the boot image files have been installed properly on the file
   server as specified by the network operating system documentation.

TECHNICAL ASSISTANCE:
You can get assistance with installing your Ethernet adapter by calling your
dealer. Before calling for technical help be prepared to supply the following
information:
1. Computer system manufacturer and model, BIOS manufacturer, BIOS date, BIOS
   version, CPU type, clock speed, bus speed, memory size, monitor type
   (color, monochrome, high resolution, and so on), and printer type (serial
   or parallel).
2. DOS version, network software manufacturer and version, software driver
   version, software driver file size and date.
3. Applications software name, manufacturer, version, and date.
4. Contents of the AUTOEXEC.BAT and CONFIG.SYS files in the root directory of
   the computer(s) having problems.
5. Error codes or messages displayed by diagnostic programs, network operat-
   ing system, or applications software.
6. The type of interconnecting cable used (be specific) and the resistance
   value of terminators installed.
7. Types of LAN adapters used in the network. The configuration parameters
   (I/O address, IRQ channel, RAM size and base address, ROM size and base
   address) or the LAN adapters(s) having problems.
8. Other option boards and functions installed in the computer and their
   configuration parameters (I/O address, IRQ level, RAM size and base
   address, ROM size and base address). Possible option boards include:
   graphics adapters, mouse controllers, extended memory boards, tape 
   controllers, modems, other LAN adapters, and printer controllers.
9. Type, number, and location of concentrator used in a twisted-pair network
   (manufacturer and model number).

(css 08/03/93)