Fax Modem (250-3581) Error Messages Faxback Doc. # 3135 Before calling technical support, first refer to this Faxback Document. If BitFax was included with your modem, please call the technical staff of the modem manufacturer. Even though BitFax is compatible with your modem it may not be compatible with your system or the fax machine you are calling. Check your modem's manual for information about technical support. If you purchased BitFax separately, or you are still having trouble with BitFax and cannot find a solution in this manual, please send a fax to BIT Software Inc. describing the problem. In the fax, include the following information: the version number of BitFax (which is printed on your program disk), the brand name of your modem, and the system you are using (e.g., 286-386). Send your fax to: (510) 490-2939. ERROR MESSAGES: CmdErr BitFax sent a command that your modem does not understand. Check that the Dial Prefix in the Main Configuration Menu contains commands that your modem supports. COM Err1 BitFax could not send the fax because of other activity on the serial port. Check that he selected COM port is correct and that no other serial device is using it. Also, make sure that another device, such as a mouse, is using the same IRQ (interrupt request) number. COM 1 and COM 3 use the same IRQ number, as do COM 2 and COM 4. COM Port Not Functional The COM port number you selected is not functional. Change the COM port to match the one used by your fax modem. Create Phone book (Y/N) Not BitFax/SR Phone Book You have a phone book file (FAXBOOK.DBF) in your BitFax directory, but it is not the dBASE format. If you answer Yes to creating a new phone book, BitFax will overwrite the existing file. If you want to keep the exiting file, rename it before letting BitFax create a phone book. Data Error; [C]ancel/[R]etry? You received a data error from DOS. Change disks to correct the problem, and press R to retry, or C to cancel the action. Directory Does Not Exist The path name specified in the "DBF Working directory" does not exist. Retype the name correctly or create the directory. Disk Full The disk that you are attempting to write to (or the current drive) has insufficient space to perform the requested action. Free more disk space or insert a disk that has sufficient space. Disk is write protected; [C]ancel/[R]etry? The disk that you are trying to write is write protected. Remove the write-protect tab or insert a new disk. Drive A does not exist; [C]ancel/[R]etry? You are trying to write to Drive A, but your operating system does not recognize a Drive A in your system. Drive A is not ready; [C]ancel/[R]etry? You have attempted to write to Drive A, but it is not ready. Make sure that you have inserted a diskette into Drive A, and that you have closed the drive door. Err_Disk BitFax did not have enough disk space to save the fax file. Make some disk space available on your disk. Err_File As BitFax was receiving a fax, it could not save the fax file to your disk. Error_B BitFax could not establish a good connection. Error_D BitFax received your fax, but over noisy phone lines, which means the image is probably garbled. You might want to have the fax resent. Error - Disk Full Your fax modem is receiving a fax, but the disk is too full and cannot save the whole file. Error - Phase B BitFax could not make a good connection. Error - Phase D BitFax detected line errors while receiving a fax. Have the fax sent again. Fax Font Not Present The file FAXFONT must be present in the current or working directory. Use the DOS SET command. General failure on drive A; [C]ancel/[R]etry? BitFax could not read your Drive A. Try another diskette. If this does not solve the problem, your disk drive may be damaged. FTT BitFax could not make a good connection with the remote fax machine. This could be caused by line noise. Try to send the fax again. Invalid Dialing Command Format The Dialing Prefix you have used in invalid. You must use valid Hayes commands. Refer to your modem's manual. Invalid Filename The specified file contains invalid characters or does not exist. You must use a valid DOS file name. Invalid Telephone Number The specified phone number contains invalid characters. The Phone Number field can only contain number 0-9, comas, parenthesis, the pound sign (#), the asterisk (*), and hyphens. Line Busy The line you called is busy. If you set BitFax to redial, it will do so when the redial time elapses. Line Err BitFax canceled the fax transmission because of too much line noise. Try resending. Modem Not Responding BitFax is not getting a response from your fax modem. Make sure you have configured the COM port correctly and connected the cables firmly. Modem Err Your modem is not responding. You may have configured BitFax to the wrong COM port, or your modem is not a fax modem. Also, your modem may be broken. No Carrier BitFax could not make a connection. NO Carrier - FTT There was too much noise to make a connection. NO Carrier - RTN There was too much noise to make a connection. No CFR Signal BitFax could not establish a good connection. Try lowering your fax modem's speed in the Advanced configuration Menu. No CTS Your modem did not send the CTS (Clear To Send) signal. Check that your modem is properly installed and that the cables are secure. NO Dial Tone The fax modem does not detect a dial tone. Check all cable connections, and the COM port selection. No DT BitFax did not detect a dial tone. Check if your telephone line is plugged into your modem. You can also try disabling call progress monitoring by changing the dialing Prefix to ATX1DT. NO MCF Signal BitFax did not successfully send the entire fax. This error will appear if the receiving side hangs up or your modem is not working properly. Not Enough Memory for Supply.EXE You do not have enough RAM (Random Access Memory) to load the file SUPPLY.EXE. BitFax uses this file when changing the configuration. BitFax will still run without this file, but you will not be able to access all menus. Remove any memory resident programs you may have running. If you have less than 640K RAM, you may need more memory. Read Error on Drive A; [C]ancel/[R]etry? BitFax could not read Drive A. Check that you have a floppy disk inserted and you shut the drive's door. Retrain Negative The message was sent, but because of noise, it took one or more retries. You may want to resend the fax. RTN BitFax could make a connection with the remote fax machine, but line noise prevented a successful transmission of the fax. Save Fax in file - XXXXXXXX.TIF A received fax message is being saved in a Tiff Class F format. The X's stand for the file name. Sector not found on drive A; [C]ancel/[R]etry? BitFax could not read the diskette in Drive A because either the diskette or the drive is bad. Try a new disk. Seek error on drive A; [C]ancel/[R]etry? BitFax could not read the diskette in Drive A because either the diskette or the drive is bad. Try a new disk. Supply.EXE Not Present BitFax could not find the file SUPPLY.EXE. It should be in the the BitFax directory. BitFax uses this file when changing the configuration. BitFax will still run without this file, but you will not be able to access all menus. Unknown media type in Drive A; [C]ancel/[R]etry? The diskette is not the right type or was formatted incorrectly. Try a new disk. Write error on drive A; [C]ancel/[R]etry? BitFax could not write to Drive A. Check that you have a floppy disk inserted and that you shut the drive's door. (SMC-04/07/94)