[HN Gopher] Give It the Craigslist Test
___________________________________________________________________
 
Give It the Craigslist Test
 
Author : promiseofbeans
Score  : 223 points
Date   : 2023-05-05 08:48 UTC (1 days ago)
 
web link (ericaheinz.com)
w3m dump (ericaheinz.com)
 
| bravura wrote:
| Aside: Is there a "WIP" looking theme for bootstrap? Something
| purposefully minimal / rough-around-the-edges / handwritten?
 
| echelon wrote:
| Plenty of people use HN.
| 
| Lots of folks prefer "Old Reddit".
| 
| I'm continually reminded of how 4chan is still a thing.
| 
| We admire bare bones web design, spartan blogs, and archeological
| finds from the 90's web that are still around.
| 
| You don't need a design team to build something useful that
| people will consume.
 
  | lipoid_ecole wrote:
  | Old reddit loads faster and has higher information density. The
  | New design is form over function.
 
  | dghlsakjg wrote:
  | Very niche, but my least favorite web re-design was the used
  | camera retailer KEH.com (this was probably at least a decade
  | ago). They went from a craigslist style listing (text dense,
  | easy to drill down to any level from one page: Nikon Manual
  | Focus ->Fixed length lenses->Nikon Brand || other brand. I
  | think it was one or two clicks to get to a list of stock for a
  | given category) to a regular e-commerce style page. Takes much
  | longer to get to a nice looking page with less info and
  | products displayed.
  | 
  | FWIW I haven't bought any gear from them since that happened,
  | and they used to be my first stop for used equipment.
  | 
  | I think when you are selling to a buyer that knows what they
  | want, its best to stick to a simpler information dense
  | interface (Digikey, McMaster-Carr, etc.). I think a lot of
  | websites try to "chase the trend" and look like Amazon, or
  | whatever, without realizing that it is much harder to get that
  | right than it is to get an ugly page right.
 
  | webmobdev wrote:
  | Functionality always trumps jazzy designs. (E.g. Craigslist vs
  | olx.in).
 
  | karaterobot wrote:
  | Specifically, I prefer Old Reddit because it shows me all the
  | comments in the thread, rather than just some of them, plus a
  | completely different thread I didn't click on. The visual
  | design is a push for me.
 
  | bee_rider wrote:
  | Reddit says something funny about this test, I'm not sure what,
  | though.
  | 
  | Old Reddit is of course so much better. I guess "new" Reddit is
  | shitty either due to the requirements of monetization, or maybe
  | second-system syndrome.
  | 
  | I think the Craigslist test is good, but it is interesting to
  | note that the first, thrown together interface could possibly
  | provide a "false positive," in the sense that the first
  | implementation could have the advantages of not expecting to be
  | monetized yet, and not having been infected too much by current
  | design fads.
 
  | criley2 wrote:
  | >Lots of folks prefer "Old Reddit".
  | 
  | Moderators can see the traffic breakdown and old reddit traffic
  | hovers around 5-10% of total traffic depending on community.
  | 
  | I think the "loud minority" is a concept that is very very
  | applicable here.
 
    | marginalia_nu wrote:
    | New Reddit unbelievably enough still hasn't fixed the bug
    | where it crashes if you paste text in the input. Whoever is
    | using it is sure not overlapping with the segment that ever
    | participates in any sort of discussion on desktop.
    | 
    | ... and also clearly none of the reddit development team is
    | using it either. How else would they miss a breaking bug for
    | five years?! It's not like inputting text is a niche feature.
 
    | echelon wrote:
    | Probably incredibly subreddit dependent.
    | 
    | I think it speaks volumes that Old Reddit hasn't been
    | removed. Even the maintenance burden of continually
    | supporting it is outweighed by its value.
 
      | doublepg23 wrote:
      | They announced new API terms and will be charging for
      | access. I think such a bold move means the demise of
      | old.reddit.com is closer than ever.
 
      | chayesfss wrote:
      | [dead]
 
    | cloverich wrote:
    | While im skeptical old reddit would be overall more popular,
    | its not valid to look at traffic. You have to know what old
    | reddit is to even get there -- few do. The fact that its up
    | to 10% is frankly astonishingly high imo.
 
      | qgin wrote:
      | 10% of users intentionally choosing anything besides a
      | default is crazy high
 
    | BeFlatXIII wrote:
    | ...but that may be the loud minority who posts the content
    | that attracts all the New Reddit users.
 
  | myself248 wrote:
  | They load faster, too.
  | 
  | I'm presently grocery-shopping in another tab, and I am
  | continually amazed at what a terrible UX I put up with. Compare
  | any grocery website to McMaster-Carr and it's not even 10x,
  | it's like 100x worse. But I give them my business because the
  | competition is actually even worse.
 
    | ghostpepper wrote:
    | There must be something about grocery sites that makes them
    | so awful. I've even submitted feedback to a delivery service
    | that I used to use with comments like
    | 
    | "enabling a filter for meat shows recommended items from
    | other categories above the meat products"
    | 
    | "clicking on page 2 of results resets all filters"
    | 
    | "searching for item X returns a list of results that does not
    | contain it, but navigation shows it clearly exists"
    | 
    | etc.
    | 
    | How can it be so bad??
 
      | toast0 wrote:
      | > "clicking on page 2 of results resets all filters"
      | 
      | My favorite is when you add a filter when you're on page 2
      | and now you're on page 2 of the filtered results.
 
  | tuyenhx wrote:
  | Old reddit has less bugs too. First time, using reddit, I used
  | the new version. But my internet connection was too bad, this
  | caused a lot of problems with the new version.
  | 
  | When I knew about the old version, I tried. And wow, almost
  | every bugs I had with the new one went away. Faster load too.
 
| webmobdev wrote:
| This is really good advise. When I started out, one of the best
| advise I got as a web designer was to always ask new clients to
| focus on the content. I had to repeatedly emphasise to the
| clients who got distracted with beautiful templates or wanted
| flash-bang animated, multimedia on their site that you need to
| focus on specific objectives, with content to match this, and my
| job as designer was to present the content to achieve these
| goals. But no, the clients were still obsessed with wanting a _"
| banner that showed ripples in water when a drop falls on it_" ...
 
| indymike wrote:
| When I onboard a new designer, I usually talk with them about
| Craig's List, Amazon versus "beautiful" UI. The point is exactly
| the last line of this article:
| 
| "Focus on content and functionality when you're designing new
| products; that's the validation that will build a business."
| 
| Now I'm going to add this article to required reading for new
| engineering team members.
 
| mattgreenrocks wrote:
| As someone who is still scared of CSS and HTML, all I can say is:
| my time has come.
 
  | gwd wrote:
  | Unfortunately, the advice was to focus on the important user
  | interactions. Actually designing a good user interaction is a
  | skill that most developers (including myself) just don't have.
  | I can tell that there's something wrong, but I can't really
  | tell how to fix it.
 
    | mattgreenrocks wrote:
    | That comes with practice. Use the fewest built-in controls
    | for an interaction, then try it out. You'll probably need to
    | tweak it: add/remove labels, add a control, line breaks, etc.
    | 
    | There's no magic gene for this, it's just the willingness and
    | ability to navigate a large design space.
 
  | neon_electro wrote:
  | You can do it!
 
| sneed_chucker wrote:
| Tangential, and probably preaching to the choir here, but I
| really hate the modern web design trends.
| 
| I check up on the websites of current and former employers, and
| they've basically all turned into this same template where all
| the text is vague and lofty while telling you nothing about the
| company or service("CloudProduct from Tech Corp is the best way
| to transform your data operations for next generation
| workloads"), the graphics are all flat corporate Memphis or stock
| images (no screenshots or demo videos of the actual product), and
| the pages all do that annoying thing where effects/elements
| appear and disappear as you scroll down the page.
| 
| I don't know, maybe this is the sort of thing that works on
| product/marketing people but to me it just seems like pointless
| fluff and makes me not want to look any deeper into the company
| or product.
 
  | codetrotter wrote:
  | In this regard I like the front page of https://www.kraken.com/
  | a lot.
  | 
  | > Buy bitcoin & crypto
  | 
  | > Sign up today to easily buy 200+ cryptocurrencies. Get
  | started in minutes with as little as $10.
  | 
  | > Buy crypto with $10
  | 
  | It is instantly clear what service Kraken offers.
 
    | Eumenes wrote:
    | Agreed, nice and simple, minus the Corporate Memphis art
    | style.
 
  | theturtle32 wrote:
  | Omg yes!! I HATE this current design trend. It makes it
  | EXTREMELY difficult to learn anything useful without, god
  | forbid, talking to a sales rep, which is the absolute LAST
  | thing I want to do in discovery. I automatically write off
  | companies like this right out of the gate and move on. I assume
  | that when I do talk to their sales people, they will paint a
  | misleadingly rosy picture that doesn't match the reality of
  | what we get after the contract is signed.
 
  | quickthrower2 wrote:
  | With these I wonder if the sites are there for investors while
  | real customers are acquired through the sales teams.
 
  | tgv wrote:
  | They copy each other (and frankly, so do we). This style is
  | their common idea of "professional image". Since many companies
  | have siloed off marketing, they have no real understanding of
  | what's going on in the rest of the company. At least, that's
  | how I see it.
 
| 55555 wrote:
| I'm a lazy guy, so when I _first_ validate a business opportunity
| for product-market fit, I do a purposefully bad job. If a good
| job is required, the opportunity isn't good enough.
 
| k__ wrote:
| This resonates with me.
| 
| I'm a developer and writer, not a designer.
| 
| I'm a bottom up kind of guy, I want to get the things work
| correctly, without building mockups or a strategy first.
| Iterative creations, you know?
| 
| Obviously, non-technical people have to do it the other way
| around, so most resources you find online focus on the top down
| approach.
 
| dougSF70 wrote:
| Totally agree, substance over style.
 
| kayo_20211030 wrote:
| Garbage. People pick products all the time, based purely on how
| the presentation makes them feel. They buy crap products all the
| time based on aspirational signals. People are people; this is
| selling a book; and most of the comments seem to just
| reveal/confirm a success bias (just 'cuz) or a failure bias (just
| 'cuz) with absolutely no evidence.
 
| alasdair_ wrote:
| Similar to this: I raised a seed round with a deck that was
| (deliberately) just black Times New Roman text on a white
| background, plus a few screenshots. The product was also
| deliberately simple and rough around the edges.
| 
| I stole an idea from Joel Spolskey and made beta features in the
| app have graphics that were literally drawn in crayon, to make it
| clear they were unfinished and to make it easy to test changes.
| 
| Investors liked the deck. It made it clear that what mattered was
| the content, not the presentation.
 
  | jjeaff wrote:
  | I wonder what percentage of investors might actually draw the
  | conclusion that while you may have a great product, you might
  | be bad at marketing it?
  | 
  | Because, while lots of engineers would like to think that the
  | success of a product is due to the tech and features, the
  | reality is that good market can make a crap product successful
  | a lot more often than a good product can overcome bad marketing
  | and presentation. Craigslist seems to be an exception rather
  | than the rule.
 
    | blululu wrote:
    | It might have been great marketing for the same sort of
    | counter signaling as the Mark Zuckerberg hoodie. "A man who
    | can dress that poorly must be really good". Craigslist is an
    | outlier in many ways. The most significant is that they did
    | not raise huge venture rounds so they have never been
    | existentially committed to fulfilling an investor's opinion
    | of what a top 25 website should be.
 
  | asdfman123 wrote:
  | Similar to this: consistently be a total weirdo and end up with
  | a girl that actually likes you.
  | 
  | (Don't ask me how I know)
 
    | nonethewiser wrote:
    | This is a tangent, but perhaps similar to what you are
    | saying.
    | 
    | Dare to stand out. Even if it's unpopular and immediately
    | pushes away 90% of people. Your goal when dating is not to
    | make everyone like you. It's to find one person that loves
    | you.
 
      | asdfman123 wrote:
      | The real "be yourself" advice means "be true to yourself."
      | 
      | Do be real about who you are and what you care about
      | (innate to you), don't be rude and poorly prepared (not
      | innate to you).
 
        | hluska wrote:
        | This chain of messages was unexpected but filled with
        | great info. Good advice - thanks for sharing.
 
  | forrestthewoods wrote:
  | > I stole an idea from Joel Spolskey and made beta features in
  | the app have graphics that were literally drawn in crayon
  | 
  | As a programmer I refuse to waste any cycles on "slightly
  | better than shit programmer art".
  | 
  | Nope. Colors are magenta, font is Arial, and 3D models are all
  | teapots. It serves two purposes. It signals this is genuinely
  | temp and forces artist/designers to update it.
  | 
  | The danger of making it better is it's good enough for mocks,
  | shouldn't ship, but ships because no one took the time to
  | update.
 
| kazinator wrote:
| The real Craigslist Test: "would people still love it if it
| looked like Craiglist, and then took RSS away to spite them, like
| Craigslist".
 
| kmoser wrote:
| Proving once again that the KISS principle always applies.
 
| vecplane wrote:
| Is this describing the practice of 'grayboxing' in design?
 
  | karaterobot wrote:
  | Yeah, or wireframing, or low-fidelity prototyping. Definitely
  | not new advice, but I guess it'll be somebody's first exposure
  | to the idea, so they'll learn a new thing today.
 
| ec109685 wrote:
| That example of Maybe.co and their pivot was illustrative of form
| over function.
| 
| However, I can't see how their new approach will be successful
| either: https://twitter.com/Shpigford/status/1645422615279050758
| 
| Why won't existing companies that already have the users and
| existing connections fast follow anything the startup does? They
| are competing head on with billion dollar companies and adding a
| chat interface and video conferencing as the differentiation.
| 
| They have to do all the hard parts to onboard users, convince
| them to connect with their financial institutions, establish
| trust with financial recommendations, build a two sided
| marketplace with financial advisors, yet Mint or wealth front or
| many other companies could spend six months and have a better
| product out in the market with an established user base and way
| of making money.
| 
| Why are investors excited by this pivot?
 
  | yawnr wrote:
  | The reality is more likely that because they had almost zero
  | traction, they saw all the AI hype and decided to rework the
  | whole product to call ChatGPT APIs to try to capitalize on the
  | wave.
  | 
  | I wouldn't be surprised if it worked in getting more money from
  | investors because they can call themselves an AI company now!
 
  | balderdash wrote:
  | I'd go a step further and say that none of these types of
  | products actually do the hard work that people would be willing
  | to pay for. E.g. most of these statistics are wrong (net worth
  | increased x% because I rolled over my IRA, dividend
  | reinvestments treated improperly, basis accounted for the wrong
  | way, etc)
 
  | calderwoodra wrote:
  | Personal finance apps are tarpit ideas.
  | 
  | https://www.youtube.com/watch?v=GMIawSAygO4
 
  | indymike wrote:
  | > Why won't existing companies that already have the users and
  | existing connections fast follow anything the startup does?
  | 
  | In this case, I think the founders realized that by focusing on
  | UI and data engineering, they were not focused on the right
  | things: what kind of digital financial assistant is worth
  | paying for?
  | 
  | Finally, the question, "why won't big existing player come eat
  | your lunch?" directs conversation away from opportunity.
  | Products like maybe.co often end up being acquired by big,
  | existing players because huge companies often struggle with
  | invention and ideation, and it's often easier to deploy money
  | to buy the kernel of a great product than what happens in most
  | large, risk-adverse companies when innovation requires internal
  | failure after internal failure before success.
  | 
  | > Why are investors excited by this pivot?
  | 
  | I'm not an investor in maybe.co, but I'm much more interested
  | in what they are doing now that they aren't focused on pretty
  | UI. They have a long way to go before they have something, but
  | as they say, keep a good team on the field long enough... and
  | good things happen.
 
| leobg wrote:
| Hacker News is actually another great example of this concept. If
| you plotted the appearance vs. usefulness ratio for 1,000
| websites, HN would be one of the crazy outliers.
| 
| Good one! Thanks for posting this.
 
  | zeroonetwothree wrote:
  | Outlier in which direction though?
 
  | Scoundreller wrote:
  | I feel like human raters at Google ruined my SEO after looking
  | at the graphic design of my website :(
  | 
  | Not only is ranking on appearance faster than usefulness, a
  | rater can confidently do that because their other raters will
  | do the same.
  | 
  | "Tight inter-rater variability" = confidence in rating for some
  | reason, as opposed to consistency in bias.
 
    | q7xvh97o2pDhNrh wrote:
    | I wonder if there's something generally true about
    | bureaucracies in that: do they all eventually come to value
    | precision over accuracy?
    | 
    | Given how bureaucrats often travel in large packs and seem to
    | find safety in numbers, maybe it's unsurprising that they
    | would value agreeing with each other over finding the truth.
    | 
    | I had no idea the SEO world had its own bureaucracies of
    | human web-site raters, though. I guess it makes sense that
    | lots of large companies would invest in creating that sort of
    | thing. :(
 
      | mlhpdx wrote:
      | That's what the Black-Scholes equation does: variation is
      | risk. It's manifest everywhere.
 
| Waterluvian wrote:
| For about a decade now I've been building robotics software UIs
| in a context where we don't have a design team (internal
| software, tech savvy users, start-up pace). One of the things
| I've found to work so consistently well is the kind of test
| shared in this article. I regularly say, "to learn what we don't
| yet know about the problem space" when asked about why I like
| shipping things ASAP and then worrying about design
| characteristics later.
| 
| I'm convinced that design _regularly_ impacts a feature 's
| usefulness, but is _rarely_ necessary to make it useful at all.
| That is: it 's important but not required.
| 
| Of course this is for a captive audience. For something you're
| trying to sell, window dressing can matter.
 
| bradgessler wrote:
| I took this approach for https://legiblenews.com/ and
| https://www.thingybase.com/. The art on Thingybase is all poorly
| drawn stick figures that I sketched out on my iPad.
| 
| Not only do I recommend doing this when building apps or websites
| initially, but I recommend it for the final product. It ends up
| being much faster, easier to maintain, easier for people to read,
| and more accessible.
| 
| I have another app in the works that's using https://picocss.com/
| with basically no CSS. It's great not having to think too much
| about design elements and focus on only the most important bits
| of the application.
 
  | s1k3s wrote:
  | Minimalism for the sake of minimalism is just as bad as the
  | concept described in the article. For example I find your blog
  | very easy to read but very hard to navigate. I don't understand
  | its structure, I can't find any menus and I don't know when I'm
  | at the end of "something".
 
    | bradgessler wrote:
    | Glad it's easy to read! That's exactly what it's optimized
    | for. There's no real structure to the site, hence no menus
    | and nothing really to navigate to.
    | 
    | I agree minimalism for the sake of minimalism is bad design--
    | I don't advocate for that. What I do advocate for is
    | minimalism for the sake of accessibility, ease of
    | maintenance, improved readability, etc. I'm also not
    | categorically opposed to adding this stuff if needed. What I
    | find is that most of the time its not a great starting point.
 
  | woozyolliew wrote:
  | Bookmarking Legible News! I have been surviving on
  | https://lite.cnn.com, https://text.npr.org/, and
  | http://68k.news/, but your site is much easier on the eye, so
  | will be taking it for a spin.
 
    | welovetacos wrote:
    | If you're into sports also check out
    | https://plaintextsports.com
    | 
    | Amazingly well done
 
| gpt5 wrote:
| Craigslist is an example of the strength of network effects. It's
| succeeding despite its user hostile design because it has no
| incentive to change.
| 
| Using it as an example for MVP of your design is ludicrous.
 
  | blacksmith_tb wrote:
  | Hmm, first-mover advantage maybe, but there's no real "network
  | effect" I can see - are all my friends on CL? How would I even
  | know? Craigslist is heroically ugly, but I wouldn't call that
  | "user hostile" - the only obvious dysfunction I can see are the
  | usual gaming of listings a la eBay etc., from local car
  | dealerships spamming keywords, etc.
 
    | toast0 wrote:
    | Network effects in a marketplace are clear. Buyers go where
    | the sellers are, sellers go where the buyers are, etc.
    | 
    | Craigslist networking is mostly local, so some places there's
    | not much in the way of listings (for jobs, services,
    | marketplace, etc) and some places only one category is
    | popular and some places you would find your job, your
    | apartment, your furniture, and before personals went away,
    | maybe your spouse.
 
  | chomp wrote:
  | This is definitely a take. Can you explain the network effects
  | and user hostility?
 
  | SPBS wrote:
  | 1. Craigslist is only used as an example. It could have been
  | any other minimalist website. The post is not calling to
  | imitate Craigslist because it is successful, it is calling to
  | use minimal design (like Craigslist) for your MVP because if it
  | has any real value-add, your users will love it anyway.
  | 
  | 2. Like others have said, Craigslist's design is _not_ user
  | hostile.
 
  | bityard wrote:
  | I've used Craigslist for, what, decades and I never found it to
  | be user-hostile. If I owned it, I would probably make a few
  | tweaks here and there but I have no trouble at all placing an
  | ad or browsing the listings. It's a very honest design and I
  | think that speaks to people.
  | 
  | Contrast that to the thing that is replacing it: Facebook
  | marketplace. It's beautiful, but, the barrier to entry is high,
  | there is no practical way to browse specific categories, search
  | shows tons of irrelevant results, there is no way to set up
  | keyword or category alerts, and it's riddled with scams and
  | flakes. The entire object of FB is not to get anything done,
  | it's to keep you scrolling for as long as possible.
 
  | derefr wrote:
  | What's user-hostile about Craigslist's design? Do you think
  | Windows 95 UX is user-hostile too? Many people would say that
  | having a strict adherence to universal UI conventions such that
  | "your buttons always look like buttons" (Windows 95) or "your
  | links always look like links, and your form inputs always look
  | like form inputs" (Craigslist) is _more_ usable.
  | 
  | (Also, if you think Craigslist "has no incentive to change",
  | you probably haven't used it in a while. It was rebuilt -- 5+
  | years ago now! -- as a modern HTML5 website that only vaguely
  | resembles its previous HTML4 minimal-CSS no-JS approach. But
  | even that old design was extremely _usable_.)
 
  | giantrobot wrote:
  | In what way is Craigslist "user hostile"? Craigslist pages are
  | information dense but hardly hostile. They don't waste 75% of
  | the screen on whitespace. That's not hostile.
 
| spikey_sanju wrote:
| Sure, I agree. I simplified my SaaS product SticAI.com and
| removed any unnecessary features to make it work better. This
| reduced any difficulties for users. I did the same thing for my
| open source portfolio website spikeysanju.com, where I made sure
| that users could consume the content without any distractions.
| That was the main goal for both projects.
 
| swalling wrote:
| The accompanying practice here, which you can really do on any
| level of design fidelity from wireframes to a pixel perfect
| finished product, is a squint test. Literally squint your eyes
| and blur your vision a bit. Are the major components of a design
| still distinct and discernible or not?
| 
| My favorite way to do this is to simply take my glasses off and
| look at something. Craigslist itself is a pretty bonkers design
| on its face, but despite being insanely busy, the major
| organizing blocks of the design still stand out to me and are
| scannable even when I can't read the full text.
 
| cyberax wrote:
| Also.
| 
| PLEASE USE LARGER FONTS.
| 
| One thing I hate about modern design is the use of microscopic
| fonts with giant margins around them. Often with poor contrast.
| 
| The whole "material UI" is built like this.
 
  | orhmeh09 wrote:
  | Really? I don't like modern design or material UI at all, and
  | one of the things I most dislike is huuuge fonts. I apply
  | custom CSS to reduce them to 10-12 pt where 16-24 pt seem
  | common now.
 
    | cyberax wrote:
    | Yes. Look at the GMail UI for example, or Google Groups:
    | https://groups.google.com/g/golang-dev (BTW, its UI designer
    | needs to be fired and banned from working on UI design for
    | life).
    | 
    | There are large empty margins around each line. That grow if
    | you try to increase the scale. If these margins were
    | decreased, you could have seen more information on one
    | screen.
 
| ex3ndr wrote:
| Well, AirBNB wouldn't pass this test in early days since they
| mostly started to grow after starting making professional photos
 
  | Scoundreller wrote:
  | I always felt like Craigslist pre-validated AirBNB as a
  | business. Short-term rooms for rent was already a popular
  | Craigslist section. AirBNB took that and (1) added payment, (2)
  | parametric searching and (3) better profiles.
  | 
  | Craigslist is/was largely where things get listed that don't
  | have a specialized site that fulfills those at least 2 of
  | those. E.g. etsy, ebay, stubhub, online dating, rideshares,
  | gigs
  | 
  | https://d3.harvard.edu/platform-digit/submission/craigslist-...
  | 
  | Image from above link:
  | https://i.insider.com/4dd4d1cf4bd7c8c90f000000
 
| turnsout wrote:
| Speaking as a design consultant who specializes in software: this
| is good advice! Use the lowest fidelity possible until you figure
| out what your product is and who it's for. Once you know that, it
| will give you a clear direction for the visuals and interactions.
 
| draw_down wrote:
| [dead]
 
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