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   Need Help with Apple Music? Tweet to Apple.

   Josh Centers

   Many find Apple Music inscrutable, even some of the most Apple-savvy
   members of the community, like our own Adam Engst (see '[1]Retuning
   Rdio: Why I Dropped Apple Music,' 7 October 2015) and The Loop's Jim
   Dalrymple (see '[2]Jim Dalrymple Quits Apple Music, Calling It a
   'Nightmare',' 23 July 2015).

   Although Apple seldom acknowledges shoddy work, the company seems to be
   aware of these problems with Apple Music, and is taking steps to
   educate users. First, Apple posted [3]seven guided tours to its YouTube
   channel, explaining the marquee features of Apple Music. Interestingly,
   all of these tours show Apple Music in the iPhone's Music app, not in
   iTunes on the Mac.

   Now, Apple has taken an unusual step: going to social media to help
   users directly with their issues. The new [4]@AppleMusicHelp account on
   Twitter is online from 6 AM to 8 PM PDT every day to help you with your
   Apple Music problems. If you're having trouble with Apple Music, let
   them know! Be nice ' it's not the fault of the people managing the
   Twitter account ' but this may be a good way to make sure Apple knows
   about the problems we're all seeing.

   While it's good that Apple is going the extra mile to help Apple Music
   subscribers, we hope the company redesigns both its apps and the
   service to be easier to use and more reliable, thus making tutorial
   videos and Twitter support accounts unnecessary.

References

   1. http://tidbits.com/article/15990
   2. http://tidbits.com/article/15817
   3. https://www.youtube.com/playlist?list=PLHFlHpPjgk70oyFU2DHn0mqXZxqUxySsb
   4. https://twitter.com/AppleMusicHelp