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From: werner@cs.utexas.edu (Werner Uhrig)
Newsgroups: comp.sys.mac.announce
Subject: Apple Support on Internet
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Date: 9 Apr 94 17:09:14 GMT
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[ forwarded by several netters (thanks), this originates
from the good folks at the Apple User Group Connection ]
----------------
February 28, 1994 Apple will begin publishing support information to
the Internet, launching Apple's initiative to publish support
information to many online services over the next few months.
Apple will publish support information, including a subset of the Tech
Info Library (all articles for the general public added or updated
since February 1, 1994), and Apple software updates to the Home Gopher
Server at the University of Minnesota. Gopher is a method of
publishing information on the Internet in an easy-to-use hierarchy
structure.
Gopher and its Macintosh client software called TurboGopher were
developed by the University of Minnesota. With this freely
distributed application, Internet users can browse through published
information, search the Tech Info Library using keyword searches, or
download Apple software updates.
Apple chose the Home Gopher Server as the first Internet "site" to
publish information because Apple's Higher Education Marketing group
has had a presence there for nearly a year. Further, a recent article
in MacUser magazine referred readers to the Home Gopher Server to
browse the limited Apple information which was there from the Higher
Education marketing group.
Apple plans to publish support information to many online services in
the next few months.
THE APPLE TECH INFO LIBRARY
The Tech Info Library, located in the Home Gopher Server inside the
Computer Information folder, is Apple's official technical and support
database. Over 2,300 articles, created or updated within the last
year, cover specifications, frequently asked questions, upgrades and
problem troubleshooting. Users can either browse through the library
by topic folder or search through the library using keywords.
Locating the Apple Tech Info Library
Apple recommends using the TurboGopher client software to access the
Apple Tech Info Library. The library is located in the following path:
Home Gopher Server
Computer Information
Apple Tech Info Library
TurboGopher Client software is available via anonymous File Transfer
Protocol (FTP) to boombox.micro.umn.edu in the /pub/gopher directory.
Connecting to the Home Gopher Server:
The host address is: consultant.micro.umn.edu
The IP number is: 134.84.132.4
THE APPLE COMPUTER HIGHER EDUCATION GOPHER SERVER
Apple is also publishing support information and Apple software
updates on the Apple Computer Higher Education Gopher Server in the
"USA Service, Support & Training folder."
The following is posted in the USA Service, Support & Training folder:
Apple Support Products, Services
- Information on Apple's fee-based support products and services,
including the Support Professional/Help Desk series and the
HyperCard & AppleScript fee-based support program.
Apple Tech Support Alliances
- Information on technical support alliances to which Apple belongs
Apple Software Updates
- The Apple Software Updates folder includes all of the latest
versions of Apple software, including most printer drivers, System
Enablers, and updates to utilities, networking, and communication
software. Users should be sure to read the Apple Software License
Agreement, as well the "Contents of this folder" documents before
downloading. All files have been uploaded as SEA (self-extracting
archive) files converted to BinHex (HQX) format.
Frequently Asked Q's about this folder
- Frequently asked questions on where to find Apple support
information on the Home Gopher server, as well as the support
services Apple offers online are published here.
Latest Product and Support News
- Apple posts the latest news on product updates, support products,
and services to this folder.
MacIS Information
- Information on the independent MacIS organization, a professional
organization of Information Systems professionals who support Apple
products in their organizations.
Training Products
- Information on Training products available from Apple Computer, Inc.
LOCATING THE "USA SERVICE, SUPPORT & TRAINING" FOLDER:
Apple recommends using TurboGopher client software to access the Apple
Computer Higher Education Gopher Server. The "USA Service, Support &
Training" folder is located in the following path:
Home Gopher Server
Computer Information
Apple Computer Higher Education gopher server
USA Service, Support & Training
TurboGopher Client software is available via anonymous File Transfer
Protocol (FTP) to boombox.micro.umn.edu in the /pub/gopher directory.
Connecting to the Apple Computer Higher Education Gopher server:
The host address is: info.hed.apple.com
The IP number is: 34.84.132.13